Global Supply Chain Coordinator

1w1 week ago

The Kraft Group

Foxborough, US · Full-time · $50,000 – $75,000

About this role

This position provides exemplary customer service through effective communication, supply chain optimization, and prompt issue resolution at all levels from procurement to delivery. It plays a crucial role in maximizing customer satisfaction while minimizing cost and delivery delays. The role supports third-party relationships and internal teams in global operations.

Establish strong relationships with customers and suppliers via consistent communication and follow-up. Provide operational support to the internal sales team through proactive order management. Collaborate with departments to evaluate risk management, credit lines, vendor invoices, export documentation timelines, and logistics efficiency.

Determine order profitability by budgeting expenses and reviewing with sales. Use in-house trade software to convert customer orders into formatted purchase and sales orders for third-party partners. Monitor production dates, develop shipment plans, coordinate global inventory, and track shipments with third-party tools.

Address customer and supplier inquiries, concerns, and claims professionally and timely. Proactively resolve issues during order fulfillment and shipment, escalating complex matters to management. Work in a normal environment with no supervisory responsibilities, collaborating across teams.

Join a fast-paced team valuing self-motivated individuals who learn quickly and work independently. Bilingual skills in Spanish or Portuguese are a plus. Contribute to supply chain efficiency in global logistics at International Forest Products.

Requirements

Bachelor’s degree required
2-4 years of global operations or logistics experience preferred
Able to manage inventory, orders, and logistics to ensure accuracy
Ability to multi-task, prioritize responsibilities, and meet deadlines in a fast-paced environment
Self-motivated individual capable of learning quickly and working independently
Bilingual a plus (Spanish, Portuguese)

Responsibilities

Establish strong relationships with customers and suppliers through consistent communication and follow-up
Provide operational support and service to internal sales team through proactive order management
Collaborate with internal departments to evaluate risk management, credit lines, vendor invoices, export documentation, and logistics position
Determine profitability of orders by budgeting associated expenses and reviewing with sales team
Convert customer orders into formatted purchase and sales orders using in-house trade software
Monitor production dates and develop shipment plans to meet delivery dates
Monitor and coordinate inventory across global locations to minimize aging and exposure
Address inquiries, concerns, and claims from customers and suppliers in a timely manner; resolve issues and escalate complex ones

Benefits

Equal opportunity employer evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics