Director, Customs Brokerage - Remote

About this role

Requirements

• High school diploma or general education degree (GED)
• LCB Required; CCS / CES preferred
• 8–10 years of progressive experience in customs brokerage and international freight forwarding, including direct oversight of import and export operations
• Proven people leadership experience, including 3+ years managing customer- or carrier-facing teams in a fast-paced, deadline-driven environment
• Demonstrated expertise in U.S. and international trade compliance, including customs clearance processes, government agency requirements, and risk management
• Excellent analytical and problem-solving skills, with experience using data to identify trends, drive process improvements, and resolve complex customs issues
• Proven ability to build and maintain relationships with customs authorities, carriers, vendors, and key customers, demonstrating tact, diplomacy, and professionalism
• Proficiency with customs and trade compliance systems and common business tools (e.g., TMS, ERP, Microsoft Office)

Responsibilities

• Lead the day-to-day execution, performance, and compliance of the company’s U.S. customs brokerage network
• Oversee bonded facilities, including Foreign Trade Zones (FTZs), Container Freight Stations (CFS), and bonded warehouses
• Ensure operational consistency, regulatory adherence, and service excellence across multiple sites
• Drive continuous improvement initiatives within customs brokerage and bonded operations
• Support and execute strategic initiatives set by executive leadership
• Serve as a key operational leader, translating strategy into actionable plans
• Strengthen process discipline across brokerage and bonded operations
• Ensure operations deliver accuracy, speed, and an exceptional customer experience

Benefits

• Remote position with travel up to 25% of the time
• Professional and enjoyable work environment
• Opportunities for careers to flourish and personal growth